Call Center Representative from A-Line Staffing Solutions

Job Title: Call Center Representative

Pay: $20 an hr | Bi-weekly

Job Type: Onsite in Johnston, RI

Shift Options:

• Hours and Work Schedule
• Hours per Week: 40 hours
• Work Schedule: 330pm-12am
• Must work 1 weekend day

Call Center Representative Overview:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes
• Need to be on Camera during Training and Meetings.

Call Center Representative Qualifications:

• Call Center experience preferred.

Call Center Representative Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:

Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425