Call Center Representative - American Technology Consulting
Indianapolis, IN
About the Job
Job Description: * Title: Call Center Representative * Location: Onsite Role at Indianapolis, IN * Duration: 8 Months Contract to Start * Shift Timings: 8:00-4:30 pm - 30 minute lunch - 40 hours per week * Hourly Pay Rate: $15.17/hour on 1099 Basis * Interview: NO INTERVIEW REQUIRED. Manager hires by seeing the resume.Position Overview: * Must complete a 5-day training on health insurance for people with Medicare. Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.Requirements: * Good Communication Skills * Knowledge of Data Entry * High School Diploma or GED * Additional education or experience is nice to have * Call center experience is nice to haveDuties: * Answer all 800 calls in a timely manner. Record on Client Contact forms. * Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. * Complete data entry each day including Client Contacts * Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. * Inform the Office Manager when supplies of materials are low * Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly * Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). * Forward call back messages to Volunteer Supervisors at the end of the day. * Put together new counselor training materials and other training materials requested by Trainers. * Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. * Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
Source : American Technology Consulting