Call Center Representative Inbound - Spherion

As a Customer Service Representative (CSR) for our medical insurance company, you will be the primary point of contact for our members, providing exceptional customer service and support. This is a remote postion but you must live in the Rio Grande Area. Your main responsibilities will include addressing inquiries, resolving issues, and guiding members through their insurance policies and claims processes. You will play a crucial role in ensuring member satisfaction, retention, and loyalty

Responsibilities:
1. Respond to Inquiries: Field inbound calls, emails, and messages from members regarding their medical insurance policies, coverage, claims, and related inquiries.
2. Provide Assistance: Assist members with understanding their insurance benefits, eligibility criteria, copayments, deductibles, and any other policy-related information.
3. Resolve Issues: Investigate and resolve member concerns, complaints, and disputes in a timely and empathetic manner, aiming for first-call resolution whenever possible.

Working hours: 8:00 AM - 5:00 PM

Skills:
Healthcare Insurance Knowledge
Problem solving
Able to work alone and remote

Education:
High School

Experience:
1-4 years

Qualifications:
Must have prior Medical insurance experience and call center experience
High School Degree


Apply now at https://www.spherion.com/job-seekers/submit-your-resume/ or text CSR to (956) 688-9333

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).