Call Center Representative HAITIAN CREOLE (BILINGUAL) - LaSante Health Center

LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.

Responsibilities:

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Qualifications:

• Verbal communication skills
• Customer service experience
• Active listening skills
• Computer literate