Call Center Representative - Serenity Healthcare

Call Center Representative
Onsite – Fort Worth, TX  
 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Experience Specialist for our Fort Worth, TX office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.   
 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  
 
Benefits  

• Accelerated healthcare career growth – rapid advancement opportunities    

• Insurance benefits (Medical, Dental, Vision) and 401K   

• 20 days off annually (10 PTO days and 10 Holidays)   

• Employee access to Serenity’s treatment options 

• Access to corporate onsite gym, game room and other amenities 

• Open to full or part time  

Responsibilities   

• Connecting with patients via phone    

• Help solve problems and educate patients about TMS and Ketamine   

• Coordinate with clinics for patient care     

• Other relevant duties as needed.  

Qualifications  

• High School Diploma/ GED.    

• Strong customer service mindset.   

• Previous experience in customer service required  

• Excellent verbal and written communication, and basic math skills.    

• Well-versed in de-escalation skills and ability to connect with individuals.  

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  
 
Learn More About Us  

• About Serenity Healthcare  

• Serenity’s Provided Services  

• Meet our Patients  

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com