Call Center Representative - AirCo Air Conditioning

Customer Experience Agent (Call Center)

NOTE: Working a consistent Saturday or Sunday, and/or working until 7PM may be required for weekdays. Four day 10 hour shift options are available.

Pay Rate: $16.00-$19.00 /hr DOE, + bonuses after 90 days

This position is in office

As a Customer Service Representative with our growing company. We will work with you every step of the way because we believe we can only be as successful as our employees.

The AirCo Team is looking for self-motivated, upbeat, POSITIVE professionals to join the team. Individuals that can be trusted to provide customer service to both internal and external customers are encouraged to apply. When our customers call the office, they can hear our smiles through the phone. We are a happy, energetic, SMILING team that provides exemplary service to our valued customers!

Work Hours: Our hours of operation are Monday to Saturday from 7:00 AM to 8 PM. Potential applicants must be open to all shifts within these hours

Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K

Required Qualifications:

High school diploma or its equivalent
Positive attitude
Strong work ethic
Professional and energetic communication
Customer service knowledge with strong follow up skills
Excellent attendance
Microsoft Word, Excel and Outlook knowledge
Working knowledge of construction and HVAC industries preferred
Service Titan experience a plus
Job Duties:

Take incoming customer calls
Make outbound calls (no cold calling)
Scheduling service and maintenance appointments
Claiming rebates
Registering HVAC equipment
Communicate with customers and staff to keep jobs running smoothly
Dispatching technicians based on customer needs
Verify/invoice daily Work Orders as complete and accurate
Follow up with customers on completed jobs and problem jobs to insure customer satisfaction
Able to meet month end deadlines