Call Center Representative - Marvin
Portland, OR
About the Job
The Associate Representative is responsible for handling all inbound requests and outbound calls from potential customers interested in Marvin's Digital Business Venture's product and service offerings with the goal of converting these leads into sales appointments. The Associate Representative is the first employee that a potential customer will connect with, so they must represent the brand with a positive and professional demeanor while offering a best-in-class customer experience from the beginning.
Highlights of your role:- Connect with potential customers via phone, text, email, and web chat
- Educate potential customers on our business and determining whether or not we have the right product/service for them
- Following up on inquiries
- Follow scripting and vetting standards to ensure all needed information is captured for each Sales appointment
- Review previous appointments and assess the needed approach to reschedule a customer as needed
- Capture contact information and project details and input into Salesforce
- Route unserviceable leads to other partnering businesses that can serve the potential customer
- Evenings and weekends are required.
- Hybrid work schedule - two days in office in Eagan.
- Excellent time management and communication skills (Bilingual preferred)
- Take direction well and can follow procedures
- Experience in call centers, customer service, service industry, sales, or marketing in a customer-facing role
- Ability to learn quickly and adapt to changing standards and situations
- Hands-on experience with any of the following systems would be helpful: Microsoft Office Suite, Salesforce, Zendesk, Webflow, Typeform, Klaviyo, Calendly
- All combinations of education and experience will be considered
- Professional, positive behavior with a focus on providing an outstanding experience for our customers, as well as engaging with the team.
- Ability to multi-task by navigating several processes and programs while maintaining professionalism with customers
- Self-motivator with a strong work ethic
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!
Marvin is an Equal Opportunity Employer:
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.