Call Center Representative - Duke City Primary Care - Duke City Urgent Care

Salary: $15 - 19/hour

Job Description:

Duke City Primary Care is looking to add a few exceptional people to our team! We are looking for a F/T or P/T Call Center Representative to support our commitment to offering fast, friendly, quality care to the residents of NM. If you thrive in a teamwork based environment and always bring your best self forward, we are looking for you!

Job Summary:

The Call Center position is responsible for taking incoming calls from patients, scheduling appointments, office tasks, and generating outgoing calls. Additional duties may be required.

Job Overview and Purpose:

• Using excellent customer service skills, answering incoming calls, book patient appointments, interact with other provider offices, insurance companies and other healthcare industry vendors.
• Answer phone promptly in a polite and professional manner.
• Obtain and enter accurate demographic information into our EHR (address, phone number, emergency contact info, alternative phone number, insurance information, etc.)
• Use sound judgment and patience in handling calls, especially with upset patients.
• Proactively manage providers' schedules to ensure appointments are booked accordingly to establish clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider's schedule.
• Display a positive and professional demeanor in all interactions, including but not limited to patients and their family members, medical staff. co-workers, and vendors.
• Maintain the highest level of confidentiality, protecting all protected health information according to HIPAA regulations.
• Other duties as assigned.