Call Center Representative - Air-Ref Co. Inc.
Delray Beach, FL 33483
About the Job
WHO WE ARE:
A local and family-owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship, and reliability.
A local and family-owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship, and reliability.
WHAT WE ARE LOOKING FOR:
- Seeking self-motivated Team Player.
- Fast-paced environment.
- Great communication skills.
- Manage a high volume of incoming calls.
- Generate/input sales lead.
- Identify and assess customers’ needs to achieve satisfaction.
- Partner with Dispatch team to schedule maintenance visits.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the company's methods/tools.
- Meet personal/customer service team targets and call handling quotas.
- Handle customer concerns, and provide/escalate to the appropriate manager.
- Maintain records of customer interactions within the dispatch program.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Assist colleagues whenever necessary.
- Other tasks as assigned.
WHAT WE OFFER:
...but wait...there's more! We offer a full range of benefits:
- A Great Work Environment.
- Health Insurance.
- Dental Insurance.
- Life/Disability Insurance.
- 401k with Company Match.
- Paid Holidays.
- Paid Vacations.
- Overtime opportunities.
Do you check these boxes? Ready to be part of a great team for a company with an outstanding reputation? Apply here!Â
Source : Air-Ref Co. Inc.