Call Center Representative/Customer Service - IntelliPro Group Inc.

Call Center Representative/Customer Service
Salary: $16 to $17 per hour
Location: Hybrid (Scottsdale, AZ)
Term: Full-Time 40 hrs/week Position (Contract for 4 months with a high possibility of being permanent. performance-based) 

Responsibilities:

· Respond efficiently and accurately to users who reach out for support

· Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.

· Learn and utilize support tools and software appropriately.

· Sort through user feedback from multiple channels

Qualifications:

· 4 years of experience providing exceptional customer service via email/written channels

· Strong written communication skills (written fluency in multiple languages is a plus)

· Proficiency with computers, CRM software, ticketing systems/platforms, and strong typing skills

· First class time management and decision-making skills