Call Center Representative - Corporate Campus (Cleveland, OH) - Third Federal Savings & Loan

At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.  We are looking for several new team members to join the inbound Customer Care Servicing Call Center family.  Looking for candidates that are passionate about helping others, have a good understanding of our values, work well in a team oriented environment and like to have fun – everything else will be provided in our training process.

Job duties may include:  handling a variety of customer inquiries regarding checking, savings, certificate of deposits (regular and IRA), debit cards, online banking issues, equity and mortgage service inquiries, as well as opening deposit accounts over the phone.  Candidates should be able to understand and explain financial information, work well in a fast-paced environment and thrive in a team based setting. Responsibilities may vary based upon the skills of the associate.  These are full-time, first shift positions at our Customer Care Corporate Campus location, 7007 Broadway Ave, Cleveland, Ohio 44105.  Hours are 8:20am – 5:00pm M-TH, 8:20am – 6:00pm FRI and 8:20am – 1:30pm SAT.  Position will require rotation of Saturdays with a day off during the week.

Requirements:

• Minimum of 1 year recent experience in a retail banking or financial call center environment
• Strong ability to understand the customer need and ask for the business
• Proven communication and interpersonal skills
• Experience opening deposit accounts is a plus
• Ability to work in multiple systems with strong PC skills, including: Word and Excel
• Experience with online banking enrollment and troubleshooting a plus
• Experience with equity lines of credit and mortgage loan terminology a plus
• Willingness to work at other Third Federal locations as needed
• High School diploma or equivalent
• Bi-lingual language skills are a plus

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)