Call Center Representative- Child Support - 1st Choice LLC

1st Choice is seeking passionate and dedicated Child Support Contact Center Representatives to join our team in Livonia, MI. You'll play a crucial role in supporting families by providing accurate and timely information about child support payments, modifications to orders, and medical support for children. Your efforts will directly impact the well-being of children in our community.

MUST HAVE CALL CENTER WORKING ENVIRONMENT EXPERIENCE

Are you:

• Driven to help others? This is a chance to make a real difference in the lives of children and families facing challenging circumstances.
• Empathetic and patient? You'll build rapport with callers facing complex situations and answer their questions with understanding and clarity.
• A quick learner and problem-solver? You'll master our systems and procedures to efficiently handle inquiries and navigate diverse situations.
• A team player who thrives in a fast-paced environment? You'll collaborate with colleagues and caseworkers to ensure smooth operations and optimal support for families.

What you'll do:

• Answer inbound calls from custodial and non-custodial parents, guardians, and other stakeholders regarding child support payments, modifications, and medical support.
• Provide accurate and up-to-date information based on state regulations and agency policies.
• Resolve issues and concerns with patience and empathy, ensuring a positive experience for every caller.
• Document calls and track progress to ensure efficient case management and follow-up.
• Collaborate with caseworkers to address complex inquiries and escalate issues as needed.
• Participate in ongoing training to stay updated on child support policies and procedures.

Benefits:

• Competitive salary and benefits package
• Stable work schedule with holidays and weekends off.
• Meaningful work that makes a real difference in the lives of children and families.
• Positive and supportive work environment with opportunities for growth and development.
• Participation in community outreach events (when possible).

Qualifications:

• High school diploma
• 1 year - 2 years of experience in call center.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to handle challenging situations with composure and professionalism.

Additional Information:

• Business Hours: 8:15 AM - 5:15 PM (8 hours shift in between)
• Background check and fingerprinting required.