Call Center Representative - Bienville Ortho
Biloxi, MS 39532
About the Job
Bienville Orthopaedic Specialists is the leading Orthopaedic care provider in Mississippi. Comprised of 19 physicians and nearly 300 employees, Bienville Orthopaedic Specialists delivers personalized care using the most advanced technology available with a compassionate understanding of our patients’ individual needs.
Our success lies in the dedication of our employees as each one is selected for their commitment to our values, a strong focus on service, and a passion for patient care.
Position Overview: Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries.
Essential Job Responsibilities:
- Answers and triages inbound calls in a high-volume call center.
- Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
- Receives and forwards patient requests to appropriate clinical staff in a timely manner.
- Enters patient information into the electronic health records (EHR) system.
- Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
- Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
- Performs other duties as assigned.
Education:
- High School Diploma or equivalent.
- 1 – 2 years experience in medical office administration is highly preferred.
Other Requirements:
- Must be able to complete tasks with a high degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
- Must demonstrate ability to analyze data and resolve complex problems.
- Must have the ability to work independently while managing time and workload appropriately.
- Knowledge of medical terminology and procedures, knowledge of health insurance industry practices, and/or medical billing procedures preferred.
- Experience with medical scheduling/billing systems preferred.
- Exceptional customer service, interpersonal skills, and communication skills.
- Proficiency in electronic records systems is preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
- High School Diploma or equivalent.
- 1 – 2 years experience in medical office administration is highly preferred.
Job Type: Full Time
Remote: None
Source : Bienville Ortho