Call Center Representative (Bi-Lingual) at Hired by Matrix

Pay Rate: 15.00-15.00 $/Hour

• Contract
• Remote

• Required to provide own equipment for this role.

• Internet Service (cannot connect via WIFI).
• Core i3 with 16GB of RAM.
• Must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net.
• Candidate must have a minimum of Windows 10 on computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls.
• Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow required software to be uploaded to their computer (CT Soft phone, which allows incoming calls).

• Call center experience required.
• Bilingual in Spanish.
• Excellent communication skills.
• Intermediate knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
• Can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.
• Cannot choose shift, must be available to work on 2nd and 3rd shift and at least 5 one day of the weekend. 

• Call coordinator.
• Will answer phones from potential and existing customers.
• Ask specific questions to determine need and then transfer to the appropriate department.