Call Center Representative - US Tech Solutions, Inc.

Duration: 3+ Months Contract with possible extension or conversion to Permanent

Bilingual: English & Spanish

Shift: M-F (9 hours/ day)- 7.00 AM to 7.00 PM/CST

Job Description:

Responsibilities:

• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction
• Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts
• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
• Ability to demonstrate good keyboard skills.
• Ability to maintain confidentiality.
• Ability to work independently, under pressure and within, restricted timeframes.
• Ability to adapt and thrive in a changing environment.

Experience:

• Bilingual- English & Spanish
• 2+ year of call center experience
• Demonstrate customer service skills is required
• Able to function between two departments incoming calls
• Answer incoming phone lines

Skills:

• Customer Support, Call Center, Spanish

Education:

• High School or Equivalent experience