Call Center Representative - Diamond Heating & AirTemp Alaska

Call Center Representative

Diamond Heating & Air Temp Alaska has been proudly serving the residents and businesses of Anchorage since 1996. We understand that working with motivated, team-oriented individuals and leaders makes all the difference. We treat every employee with respect and offer a culture emphasizing quality of life and collaboration. This outlook ensures that our clients receive the best quality of service because our professionals love what they do. If you are ready to take the next step in your career and thrive with a company that will help you succeed, apply today for more information!

Our administrative team is growing, and we are looking for a dynamic Office Assistant! When our customers call the office, they can hear our smiles through the phone. We are a happy, energetic, SMILING team and are looking for like-minded individuals to provide exemplary service to our valued customers! If this doesn't sound like you, no need to apply. We want self motivated, POSITIVE professionals that can light up a room with their passion for helping people.

Primary Job Function: To assist sales team in reporting and securing leads, educating clients on our products and services, scheduling sales appointments, and closing sales. The Office Assistant will act as a liaison between customer and the company, making sure that customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments.

Work Hours: 8:00 am to 5:00 pm, Monday through Friday, some overtime as needed

Pay Scale: $20.00 - $24.00/hr Depending On Experience + SPIFFs

Why Choose Diamond Heating & Air Temp Alaska?

• Unmatched company culture
• Industry-leading pay rates
• Comprehensive benefits package which can add $8-10/hr on top of your hourly rate!
  • Paid time off
  • 401(k) with Company Match
  • Health & Dental Insurance
  • Company-paid life insurance
• Growth and advancement opportunities
• Birthday cupcakes
• Company BBQs, friendly contests, and fun events!
• Emotional support dogs on-site!

Required Qualifications:

• 2+ years of relevant experience
• Comfortable with outbound cold calling
• Superior Customer Service Skills
• Professional communication: written and verbal
• Well-organized and the ability to work independently
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to multi-task and strong attention to detail
• Capable of working in a fast-paced environment
• Collaborates well with others

customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator