Call Center Rep - Member Solutions Guide - Elevations Credit Union
Broomfield, CO
About the Job
Summary/Objective:
Our members rely upon the Member Solutions Guide (MSG) to be their trusted
go-to source for help with any account maintenance, transactions, products
or online assistance. The successful candidate will continually demonstrate a
superior approach to service as they engage members over the phone,
providing the highest level of member-service in order to create raving fans
through delivering amazing experiences every member, every time.
Essential Functions include:
Exhibits passion for Elevations Credit Union (ECU) and demonstrates
Elevations' core values, Integrity, Respect, Passion, Creativity,
and Excellence.
Engages members using the Elevations Way model; with care,
professionalism, and the highest level of service to explore relevant
solutions to members and refer to internal partners as identified.
Demonstrates operational excellence through adherence with established
policies, procedures and processes.
Delivers member service by handling transactions, account maintenance
needs, providing information on products, processes, and online assistance.
Proactively shares information and insights about a member's situation to
increase their understanding and confidence in Elevations Credit Union.
Works extensively with personal member information which must be handled with
sensitivity and confidentiality.
Adheres to all Federal and State laws and regulations governing applicable to
the Credit Union, including the Bank Secrecy Act.
Reports to:
Contact Center Manager
Manages:
This role does not have supervisory responsibility.
Required Education and Experience:
Experience in a fast paced, customer focused environment
Minimum six months customer service, sales, or banking experience.
High School Diploma or equivalent GED
Preferred Education and Experience:
Bilingual English/Spanish speaking preferred - includes $150/month
bilingual bonus after passing aptitude assessment
Work Environment:
Elevations uses multi-factor authentication to keep our data safe. As such,
a personal smart phone is a requirement for employment with us. This job
operates in an office setting and routinely uses standard office equipment.
Physical Requirements:
Sitting frequently, walking occasionally, use of hands frequently,
hearing constantly, talking frequently, exerting up to 10 lbs of force
occasionally to lift, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:
Full time / 40 hours per week
M-F 9:00-6:00 & every 3rd Saturday 8:00am-1:00pm
Classification:
Non-Exempt
Location:
Broomfield, CO - Elevations Basecamp
Employees who are able to perform the essential functions of their jobs away
from an Elevations location may do so with the expectation that they are
onsite at least fifty percent of the time over a two-week pay period.
Compensation:
The base pay of the budgeted range is $20.30 per hour + annual bonus.
Actual compensation offered may vary from the posted hiring range based on
factors such as relevant experience, time in role, base salary of internal
peers, prior performance, business sector, licensure requirements
and/or skill level, and will be finalized at the time of offer.
Anticipated Application Window:
This role is anticipated to close within 25 days from the date of posting.
However, if the position has not been filled, Elevations may keep the
application period open longer.
Other Duties:
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial
institution serving Colorado's Front Range. Founded in 1952, we've grown
from 12 members and less than $100 in assets to an institution with 15
branches and more than 170,000 embers that manages over $3 billion in
assets and is the No. 1 credit union mortgage lender in Colorado. At
Elevations, we've made a commitment to move away from a product-centered
business model and focus instead on creating consumer solutions. Our objective
is to provide our members, as well as the entire community, with unbiased
consu
EEO Statement: The Credit Union is committed to fostering and maintaining a
positive and inclusive work environment.
The Credit Union provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race, age forty
and over, color, disability, gender identity, genetic information,
military or veteran status, national origin, religion, sex, sexual
orientation, or any other applicable status protected by state or law.
Our members rely upon the Member Solutions Guide (MSG) to be their trusted
go-to source for help with any account maintenance, transactions, products
or online assistance. The successful candidate will continually demonstrate a
superior approach to service as they engage members over the phone,
providing the highest level of member-service in order to create raving fans
through delivering amazing experiences every member, every time.
Essential Functions include:
Exhibits passion for Elevations Credit Union (ECU) and demonstrates
Elevations' core values, Integrity, Respect, Passion, Creativity,
and Excellence.
Engages members using the Elevations Way model; with care,
professionalism, and the highest level of service to explore relevant
solutions to members and refer to internal partners as identified.
Demonstrates operational excellence through adherence with established
policies, procedures and processes.
Delivers member service by handling transactions, account maintenance
needs, providing information on products, processes, and online assistance.
Proactively shares information and insights about a member's situation to
increase their understanding and confidence in Elevations Credit Union.
Works extensively with personal member information which must be handled with
sensitivity and confidentiality.
Adheres to all Federal and State laws and regulations governing applicable to
the Credit Union, including the Bank Secrecy Act.
Reports to:
Contact Center Manager
Manages:
This role does not have supervisory responsibility.
Required Education and Experience:
Experience in a fast paced, customer focused environment
Minimum six months customer service, sales, or banking experience.
High School Diploma or equivalent GED
Preferred Education and Experience:
Bilingual English/Spanish speaking preferred - includes $150/month
bilingual bonus after passing aptitude assessment
Work Environment:
Elevations uses multi-factor authentication to keep our data safe. As such,
a personal smart phone is a requirement for employment with us. This job
operates in an office setting and routinely uses standard office equipment.
Physical Requirements:
Sitting frequently, walking occasionally, use of hands frequently,
hearing constantly, talking frequently, exerting up to 10 lbs of force
occasionally to lift, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:
Full time / 40 hours per week
M-F 9:00-6:00 & every 3rd Saturday 8:00am-1:00pm
Classification:
Non-Exempt
Location:
Broomfield, CO - Elevations Basecamp
Employees who are able to perform the essential functions of their jobs away
from an Elevations location may do so with the expectation that they are
onsite at least fifty percent of the time over a two-week pay period.
Compensation:
The base pay of the budgeted range is $20.30 per hour + annual bonus.
Actual compensation offered may vary from the posted hiring range based on
factors such as relevant experience, time in role, base salary of internal
peers, prior performance, business sector, licensure requirements
and/or skill level, and will be finalized at the time of offer.
Anticipated Application Window:
This role is anticipated to close within 25 days from the date of posting.
However, if the position has not been filled, Elevations may keep the
application period open longer.
Other Duties:
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial
institution serving Colorado's Front Range. Founded in 1952, we've grown
from 12 members and less than $100 in assets to an institution with 15
branches and more than 170,000 embers that manages over $3 billion in
assets and is the No. 1 credit union mortgage lender in Colorado. At
Elevations, we've made a commitment to move away from a product-centered
business model and focus instead on creating consumer solutions. Our objective
is to provide our members, as well as the entire community, with unbiased
consu
EEO Statement: The Credit Union is committed to fostering and maintaining a
positive and inclusive work environment.
The Credit Union provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race, age forty
and over, color, disability, gender identity, genetic information,
military or veteran status, national origin, religion, sex, sexual
orientation, or any other applicable status protected by state or law.
Source : Elevations Credit Union