Call Center Rep-Global (hrly) - Metz Culinary Management

THE COMPANY:

We are Casleo Corporation, dba Global Meals, a well-established and growing company providing home delivered meals to the elderly in any community. As a Customer Service Call Center Representative your efforts will be vital in helping us achieve our mission of meeting the nutritional needs of older adults in the communities we serve by providing them with globally sourced healthy, delicious and nutritious meals.

THE POSITION:

Working as part of the Customer Service team reporting to the Customer Service Manager, you will be responsible for managing incoming calls and emails from customers and other job duties such as:

• Answering phone calls from customers
• Managing customer accounts
• Assisting with placement of orders, refunds and exchanges
• Maintaining accurate records of all customer interactions and details of any actions taken
• Taking ownership of any customer issues and following through to resolution
• Ensuring new customer data is correct and complete, activating new customer in the system.

THE SUCCESSFUL CANDIDATE:

In addition to being passionate about what you do and dedicated to our mission and vision, Customer Service Call Center Representatives with the best chance of success will need:

• A minimum of 1 year of call center experience
• To be a high school graduate or equivalent
• Excellent phone and communication skills
• Proficiency in using Microsoft Office products including Word and Excel
• Strong time management skills with the ability to prioritize work.

WHAT WE OFFER:

• Complete benefit package including medical, dental and vision insurance
• 13 days of paid time off per year
• Monday-Friday 9:00am-5:00pm work schedule

If you're ready to make a difference and take the first steps toward a challenging and rewarding position apply today at www.globalmeals.com

We are an Equal Opportunity Employer: disability/veteran

PI258705059