Call Center Rep (CSR) - Gerber National Claims

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Gerber National Claim Services (GNCS)

Call Center / Customer Service Representative

Schaumburg, IL

Office (In-Person) attendance required for all shifts

Weekend Work Required
Open on Holidays to serve customers nationwide

Agent schedules with a Weekend shift:

• 9am to 5:30pm

• 10am to 6:30pm

• 11am to 7:30pm

• 12pm to 8:30pm

Are you looking for a rewarding professional career? Do you have the desire to help people? Then Gerber National Claim Services is the place for you! Our Customer Service Representatives are there to help our customers when they experience problems with their vehicles. You will be trained to assist customers in obtaining help when there is a problem with their vehicle, such as locating and dispatching glass repair, locksmith, or a tow truck. You will learn about our dynamic industry and prepare to assist customers through our comprehensive, fully paid training program.

At Gerber National Claim Services, the opportunity for advancement is outstanding! We invest in our associates through training and development to help them reach their career goals and personal aspirations. We provide constant coaching and feedback to help you develop your skill. We offer opportunities to advance your career and become a lead, coach, trainer or supervisor.

Principal functions and responsibilities:

• Answer inbound calls from customers who require automotive glass assistance

• Dispatch service providers to assist customers with glass.

• Thoroughly follow up with service providers for status on open work orders or requesting invoices for completed work orders

• Escalate poor service or warranty claims to Call Center Leads and management for prompt resolution.

• Perform miscellaneous duties as assigned by Team Leads and management.

Skills and Abilities:

• Positive attitude

• Strong work ethic

• Attention to detail

• Works well in a team environment

• Clear communicator with the ability to exhibit sound judgment with good phone and email etiquette.

• Able to understand, support and follow company policies and procedures

• Goal oriented with the intent and desire to improve customer service

• Knowledge of Google Suites

• Problem solver

• Active listening and empathy