Call Center Rep - Iris Comm Lab
Boston, MA
About the Job
About us:
At Iris Comm Lab, we pride ourselves on being more than just your average call center. We're a dynamic team dedicated to delivering exceptional customer service experiences with a touch of flair.
Job Description:
Iris Comm Lab is seeking a motivated and customer-focused Call Center Representative to join our team in Boston, MA. The ideal candidate will be responsible for providing exceptional support to our clients and customers, addressing inquiries, resolving issues, and ensuring a positive experience with our services.
Salary Range: $40,000 - $50,000 per year
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information about our services and products
- Assist customers with technical issues and troubleshoot problems
- Document customer interactions and update records in our CRM system
- Collaborate with other departments to resolve complex issues
- Maintain knowledge of current products, services, and promotions
- Follow up with customers to ensure their needs are met and issues are resolved
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using CRM software and other computer applications
- Problem-solving skills and the ability to think critically
- Ability to work flexible hours, including evenings and weekends if required
Why Join Us?:
- Opportunity to work with a cutting-edge company at the forefront of wireless communication technology
- Comprehensive benefits package and competitive salary
- Supportive and collaborative work environment
- Opportunities for career advancement and professional growth
Benefits:
- Health, dental, and vision insurance
- Retirement plan with company match
- Paid time off (PTO) and holidays
- Professional development opportunities
- Flexible work schedule options
- Commuter benefits
Source : Iris Comm Lab