Call Center- Patient Care Representative - Suncoast Community Health Centers Inc.

POSITION TITLE: CALL CENTER REPRESENTATIVE

FLSA: NON-EXEMPT

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

• High School Diploma / GED.

• At least 1-year customer service experience preferred

• Self-motivated and positive attitude

• Good communication skills both verbal and written

• Computer literate

• Bilingual (English/Spanish) preferred

PRINCIPAL DUTIES:

• Give appointments by phone and update/enter patient demographics

• Cancel and reschedule booked appointments.

• Place outbound calls to no-show patients for a new appointment.

• Resolve issues on eMessenger; failed call report.

• Process all patient transfer requests

• Provide general information to patients regarding services, insurances accepted and sliding fee qualification

• Screen all dental calls and transfer to the appropriate site

• Outreach patients to schedule hospital, lab and various other follow up appointments

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None