CALL CENTER OPERATOR - Fingerlakes Health

​​​​​​UR Medicine Finger Lakes Health is seeking a Call Center Operator to join us team on a per diem basis. Previous call center experience is not required but is preferred. Seeking energetic candidates with the passion to serve their own community. Seeking candidates that thrive in a fast-paced environment. Apply Today!

• POSITION SUMMARY:
  • Under the supervision of the Director of Security, operate a Meridian I Telephone System console, performs duties with a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.
• QUALIFICATIONS:
  • EDUCATION:
    • Minimum:
      • High School Education
    • Preferred:
      • Business or Office assistant degree
  • 
    LICENSE:
  • 
    PROFESSIONAL CERTIFICATIONS:
  • 
    WORK EXPERIENCE:
    • Preferred:
      • Experience as a switchboard operator
  • 
    SKILLS:
    • Minimum:
      • Requires a sensitive and reassuring approach to patients.
      • Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
      • The ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
      • Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
      • Excellent interpersonal skills
    • Preferred:
      • Experience dealing with patients and/or emergency situations

Salary Range: $17.14-$18.75

PI239921253