Call Center Operations Manager - MCI Careers
Wichita, KS
About the Job
Job Title: Call Center Operations Manager
Location: Wichita, KS
Manage call center staff, including hiring, training, and performance evaluations. Develop and implement operational policies and procedures to improve efficiency. Monitor call metrics and customer feedback to identify areas for improvement. Collaborate with other departments to ensure seamless service delivery. Prepare reports for senior management on performance and strategic initiatives.
Location: Wichita, KS
Job Summary: We are seeking a dynamic Call Center Operations Manager to oversee daily operations, enhance customer satisfaction, and drive performance metrics in our Wichita facility.
Key Responsibilities:
Qualifications: Bachelor's degree in Business or related field; 5+ years of call center experience; strong leadership and analytical skills.
Source : MCI Careers