Call Center Medical Biller - Sparks Group
Norfolk, VA 23502
About the Job
We are seeking a highly motivated and customer-oriented individual to join our team as a Healthcare Billing Specialist. In this role, you will be responsible for providing excellent customer service to our members while ensuring accurate and timely processing of accounts receivable. This is a Hybrid role located in Norfolk, VA.
Key Responsibilities:
- Post payments to member accounts.
- Perform account reconciliations.
- Process payments returned by the bank.
- Process refunds.
- Generate letters and memos.
- Respond to email inquiries.
- Answer incoming calls regarding rates, payments, and billing concerns.
- Provide exceptional customer service to members, brokers, and internal representatives.
- Efficiently multitask, such as talking on the phone while typing or navigating between multiple screens.
- Perform other duties as assigned by the Team Coordinator.
Qualifications:
- Experience in Accounts Receivable or other accounting roles.
- Proficiency in Microsoft Office Suite.
- Excellent phone communication and customer service skills.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
Training:
- Approximately 4-6 weeks of full-time training (Monday-Friday, 8:00 AM - 5:00 PM).
Work Schedule:
- Between 8:00 AM and 5:00 PM.
- Schedules may vary due to phone coverage and lunch breaks (½ hour or 1 hour).
- Flexibility in work hours and lunch schedules is required.
- No weekends or overtime.
Source : Sparks Group