Call Center Manager with Travel Industry Experience - International Voyager / CruiseDirect

About the Company:

For over 15 years, more than 33 million visitors and over 500,000 clients have enjoyed our award-winning service here at International Voyager / CruiseDirect.com. We're proud to say that we offer responsive, hassle-free vacation planning for global travelers. We're thrilled to inspire bucket lists, family reunions, honeymoons, dream vacations and more! Join our growing Inc. 5000 award-winning team, revolutionizing travel planning and online booking, and begin helping our guests build memories for a lifetime. Your dream job starts here.

About the Role:

We're currently looking for a Call Center Sales Manager that is people-minded and solutions focused. As a high-performing Call Center Sales Manager, you will assist us in meeting our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales and service team potential, crafting sales plans, and justifying those to plans to the upper management. 

Responsibilities:

● Achieve growth and hit sales targets by successfully leading a sales team located around the world selling cruises, insurance, excursions, pre/post packages, air, ground transportation to new and existing customers using inbound calls, chats and emails, and outbound calls, texts and emails

● Design and implement a strategic business plan that expands company's customer base and ensure its strong presence

● Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

● Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

● Present sales, revenue and expenses reports and realistic forecasts to the management team

● Identify emerging markets and market shifts while being fully aware of new products and competition status

● Identify and implement new CRM, communications and reporting systems. Experience with CRM systems like HubSpot is preferred.

● Direct team to provide unsurpassed service by understanding, anticipating and exceeding customers' expectations

Requirements:

● BS/MS degree in business administration or a related field

● Successful previous experience as a sales manager, consistently meeting or exceeding targets

● Committed to continuous education through workshops, seminars and conferences

● Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

● Proven ability to drive the sales process from plan to close

● Strong business sense and industry expertise

● Excellent mentoring, coaching and people management skills

● Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Rewards:

● Competitive salary commensurate with experience

● Health and wellness benefits

● Retirement plans

● Casual environment 

● Paid time off

● Free or discounted travel