Call Center Manager - Ultimate Staffing Services

General Application: This is a general application which allows candidates to submit a resume for review to be considered for possible future opportunities.

Do you have a background as a Call Center Manager/Director?

Work with the best staffing firm in St. Louis to help you find your next opportunity! Ultimate Staffing is always seeking talented professionals to help support our clients' hiring needs whether they are contract, contract to hire, or direct hire.

Job Overview

Call Center Manager to oversee call center operations and team members. The ideal candidate will hold a Bachelor's degree and have a strong background in customer service management. The Call Center Manager will be responsible for leading and motivating a team of call center agents to deliver exceptional customer service and achieve performance targets.

Key Responsibilities

- Team Leadership:

- Manage and supervise a team of call center agents, providing guidance, support, and performance feedback.

- Conduct regular team meetings to communicate updates, set goals, and address any issues.

- Performance Management:

- Monitor and evaluate call center performance metrics, such as call volume, response times, and customer satisfaction.

- Implement strategies to improve efficiency, productivity, and customer service quality.

- Training and Development:

- Develop and deliver training programs to enhance the skills and knowledge of call center agents.

- Ensure that all team members are up to date with company policies, procedures, and product knowledge.

- Operational Management:

- Oversee day-to-day call center operations, ensuring smooth an

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.