Call Center Manager - Jewish Renaissance Medical Center

The Central Jersey Medical Center is a Federally Qualified Health Center looking to hire Full Time Manager of Patient Operations. Established in the year 2002, the CJMC has a main location in Perth Amboy, NJ 3 School Based Health Centers in Newark, NJ, and a site in Carteret, NJ.

Location of Position: Perth Amboy

• Manage, direct, and coordinate daily patient operations for Call Center.
• Patient advocate for non-clinical complaints.
• Maximizes office productivity through proficient use of appropriate software applications.
• Researches and develops resources that create timely and efficient workflow.
• Establishes uniform correspondence procedures and style practices.
• Ensures all reminder calls are complete through various methods such as manual and systematic calls.
• Distribution of Petty Cash to each department as back-up.
• Create and update departmental performance improvement plans, protocols, policy, and procedures.
• Responsible for selecting, training and employee development to ensure organizational productivity, weekly schedules, time and attendance, performance appraisals, salary increments, disciplinary action and recommendation for discharge of employment.
• Liaison for communication between administrative staff and direct employees.
• Maintain open lines of communication with administration, employees, physicians, and patients of the Medical Center.
• Train New hires on department scheduling templates and registration process.
• Responsible for creating and maintaining provider on-call schedules for after-hours coverage and for vacation coverage.
• Respond to all emergent issues and phone calls from staff in a timely manner.
• Assign new hire Login for different insurance payor’s and reset passwords for staff.
• Conduct all patient satisfaction surveys on a quarterly basis as well track aggregate results for reporting purposes.

Supervisory Responsibilities:

Directly supervises 3-15 employees in the Call Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Must be able to utilize computerized practice management systems, EMR systems, and knowledgeable in all Microsoft applications, and know Spanish

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

EEO