Call Center Manager - Supreme Service Today

Are you a passionate customer service leader ready to take your career to the next level? Supreme Service Today in Halethorpe, MD is looking for a full-time Call Center Manager to guide a team of talented CSRs in providing exceptional service to our HVAC and plumbing customers. We offer competitive pay of $20-$25 per hour, family-friendly benefits like 50% paid medical, 50% paid dental, vision, and a supportive, growth-oriented environment where your leadership will truly make an impact. Ready to lead a team and grow with us? Read on to find out more!

ABOUT OUR COMPANY

Founded in 2005, we are a family-owned and operated HVAC and plumbing company that prides itself on offering superior customer service and quality workmanship. Our company has factory-trained, experienced, and highly qualified technicians to provide installation, repair, or maintenance services to any and all major brands of cooling, heating, or geothermal equipment. We pledge to be the best service experience that our customers have every time. Our company is a highly recognized business that has received the BBB A+ accreditation, Angie's List "Super Service Award", and many others.

We recognize employee accomplishments as well as their ambitions to excel in their career. We are fast-growing and are in need of qualified, reliable, honest, and hardworking individuals to be a part of our winning team. In return for their hard work, we provide top pay, generous benefits, and a work environment that people want to be a part of!

ABOUT THE POSITION

Schedule: This position is full-time, with shifts falling between 7:30 AM and 8:00 PM.

The Role: As the Call Center Manager, your day begins with a quick team huddle to set goals and discuss the day's priorities. You oversee your team of customer service representatives, providing support, training, and motivation to meet key performance metrics. Throughout the day, you handle escalated customer issues, ensuring every concern is addressed swiftly and professionally. You follow up with customers to ensure satisfaction, monitor call center operations, and keep the team on track. Your role is to lead by example, ensuring the highest level of customer service while keeping the environment upbeat and positive.

The Minimum Requirements to Be Considered:

• Experience in call center management or leadership roles in customer service
• Strong communication and problem-solving abilities
• Ability to lead and motivate a team to meet performance goals
• A positive attitude and a passion for customer service

HOW TO APPLY

Don't miss out on the chance to be part of a fast-growing, family-owned business that values its team! Apply to be our new Call Center Manager now in just 3 minutes through our mobile-friendly initial application. We're excited to meet you and see how you can help lead our HVAC and plumbing company to new heights!

Must have the ability to pass a background check and drug screening test.