Call Center Manager - Bath Planet

Fenton, MO 63026

About the Job

Job description

Call Center Manager
Bath Planet of St. Louis & More, the #1 company in home remodeling is expanding again! Our customer base has grown, and we are too. Bath Planet of St. Louis & More is searching for a Call Center Manager! Our ideal candidate will have three or more years of management experience. Top Pay available!

Responsibilities:

Train and manage all telemarketers.
Supervises the daily workflow and scheduling of the telemarketing staff.
Conducts performance evaluations that are timely and constructive.
Manages discipline and corrective actions of the employees per company policy.
Answer inbound calls and make outbound calls when service levels increase.
Achieve weekly and monthly quotas.
Ability to remain calm and respectful, when speaking with disgruntled customers or co-workers.

Assigned Duties:

Collaborates with the Sales Manager to set sales goals/develop scripts for the telemarketing team.
Monitors and reviews phone calls to ensure quality service and compliance.
Measures team performance; communicates goals/quotas to the team.
Encourages and motivates telemarketers to help reach their goals and quotas.
Prepares and presents sales reports to the Director of Marketing and Sales.
Resolves customer complaints and grievances.
Performs other related duties as assigned.

Skills/Abilities:

Excellent verbal and written communication skills.
Great customer service skills.
Interpersonal and negotiation skills are a plus.
Managerial skills are preferred but not required.
Conflict resolution is a plus, but not required.
Organizational skills are a plus.
Microsoft Office Suite or related software to prepare reports and measure performance.

Education and Experience:

High School diploma or equivalent.
Experience in management is preferred, but not required.
Home Remodeling experience is a plus.
Experience in telemarketing, outbound sales, or call center environment, preferred but not required.

Hours are:

Monday-Friday from 10:00 am to 6:00 pm.

Bath Planet of St. Louis & More provides an exciting and fun working environment. You can win gift cards, lunches, and days off with our incentive programs and company contests. Come and join our family!

If you meet the qualifications, please complete the online application, and answer all screening questions. If you have any problems, questions, or concerns, please contact Diane at (636) 947-0177.

Job Type: Full-time

Expected hours: 40 per week

Benefits:
Paid time off

Experience level:

1 year
2 years
3 years
No experience needed

Shift:

8-hour shift
Morning shift

Supplemental pay types:

Bonus opportunities

Weekly day range:

Monday to Friday

Work setting:

Call center
In-person

Application Question(s):

Do you have reliable transportation to work?
Do you have computer experience?
Are you available to work weekends and some nights?

Experience:

Management: 1 year (Preferred)
Home Remodeling Sales: 1 year (Preferred)
Telemarketing: 1 year (Preferred)
Customer Service Representative: 1 year (Required)
Microsoft Office Software: 1 year (Required)

Train and manage all telemarketers.

Supervises the daily workflow and scheduling of the telemarketing staff.

Conducts performance evaluations that are timely and constructive.

Manages discipline and corrective actions of the employees per company policy.

Answer inbound calls and make outbound calls when service levels increase.

Achieve weekly and monthly quotas.

Ability to remain calm and respectful, when speaking with disgruntled customers or co-workers.

Assigned Duties:

Collaborates with the Sales Manager to set sales goals/develop scripts for the telemarketing team.

Monitors and reviews phone calls to ensure quality service and compliance.

Measures team performance; communicates goals/quotas to the team.

Encourages and motivates telemarketers to help reach their goals and quotas.

Prepares and presents sales reports to the Director of Marketing and Sales.

Resolves customer complaints and grievances.

Performs other related duties as assigned.

Skills/Abilities:

Excellent verbal and written communication skills.

Great customer service skills.

Interpersonal and negotiation skills are a plus.

Managerial skills are preferred but not required.

Conflict resolution is a plus, but not required.

Organizational skills are a plus.

Microsoft Office Suite or related software to prepare reports and measure performance.

Education and Experience:

High School diploma or equivalent.

Experience in management is preferred, but not required.

Home Remodeling experience is a plus.

Experience in telemarketing, outbound sales, or call center environment, preferred but not required.

Hours are:

Monday-Friday from 10:00 am to 6:00 pm.

1 year

2 years

3 years

No experience needed

Shift:

8-hour shift

Morning shift

Supplemental pay types:

Bonus opportunities

Weekly day range:

Monday to Friday

Work setting:

Call center

In-person

Application Question(s):

Do you have reliable transportation to work?

Do you have computer experience?

Are you available to work weekends and some nights?

Experience:

Management: 1 year (Preferred)

Home Remodeling Sales: 1 year (Preferred)

Telemarketing: 1 year (Preferred)

Customer Service Representative: 1 year (Required)

Microsoft Office Software: 1 year (Required)

Shift availability:

Day Shift (Preferred)

Work Location: In person