Call Center Lead - PeopleShare Inc

PeopleShare is currently recruiting for a Call Center Lead!

Join our team to make an impact in customer service and lead a team dedicated to excellence! Apply today to take the next step in your career.

Overview:

We are seeking a dedicated Call Center Lead to oversee our customer service team, drive exceptional support, and ensure our operations run smoothly. This role is fully in-office, providing direct oversight and support for call center representatives. As a Call Center Lead, you'll play a pivotal role in maintaining high customer satisfaction, meeting performance targets, and supporting a positive team culture.

Location: Philadelphia, PA

Schedule: Monday - Friday, 8:30 AM - 5:00 PM (Fully In-Office) | 3rd Saturday 9a-12p

Hourly Rate: $21.50/hour

Benefits:

• Competitive hourly rate at $21.50/hour!
• Professional development opportunities!
• Weekly pay and Benefits offered through PeopleShare!

Responsibilities:

• Supervise day-to-day operations of the call center, ensuring optimal performance and productivity
• Monitor, coach, and provide feedback to call center representatives to enhance their skills and customer service quality
• Assist with handling escalated customer concerns and resolving complex inquiries
• Track and report team metrics, identifying areas for improvement
• Implement best practices to enhance customer service efficiency
• Coordinate training sessions and refreshers for new and existing team members
• Collaborate with management to achieve department goals

Requirements:

• 2-4 years proven experience in a call center environment, with leadership, or supervisory responsibilities preferred.
• Excellent communication and problem-solving skills.
• Strong knowledge of call center operations and technology.
• Proficiency in customer service software and basic reporting tools.

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Requirements: Job Type: Temp to Hire Post Date: 12/11/2024