Call Center Enrollment Specialist - Key Family of Companies

We are excited to welcome a Call Center Enrollment Specialist to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees, and we are excited to speak to qualified candidates about this new work from home opportunity!

Creating a Top Workplace is about more than offering great benefits and vacation time - it is about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.

At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA, and we are looking for the right individual to join us!

If you are passionate about delivering high quality service and would like to be part of our supportive family culture - we want to hear from you. The Renewal Analyst position includes a comprehensive benefit package, full training program and competitive salary! This is a work from home opportunity.

Call Center Enrollment Specialist Overview: The Call Center Enrollment Specialist will have an active Life and Health License. Responsibilities include handling inbound and outbound calls to assist prospects and customers with the enrollment process for various programs or services. The ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment.

Call Center Enrollment Specialist Essential Duties and Responsibilities

Essential Duties and Responsibilities:

• You will participate in different sales prospecting activities via phone on inbound and outbound dialer calls as well as meeting with prospects via teams through Calendly appointments.

• Provide accurate and comprehensive information to customers and prospects regarding eligibility requirements, enrollment procedures, and program benefits.

• Assist customers in completing enrollment applications over the phone, ensuring all necessary information is accurately captured.

• Verify customer information and documentation to ensure compliance with program requirements.

• Address customer inquiries, concerns, and objections in a professional and courteous manner.

• Escalate complex issues to appropriate departments or supervisors for resolution.

• Maintain accurate records of customer interactions and transactions using designated systems or software.

• Meet or exceed performance goals related to call quality, productivity, and customer satisfaction.

• Stay updated on program policies, procedures, and updates to provide accurate information to customers.

• Collaborate with team members and other departments to improve processes and enhance the customer experience.

• Duties as assigned.

Competencies, Knowledge, Skills and Abilities:

• High school diploma or equivalent; some college coursework preferred.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to effectively interact with customers from diverse backgrounds.
• Ability to multitask and prioritize tasks in a high-volume, fast-paced environment.
• Detail-oriented with a high level of accuracy in data entry and documentation.
• Proficiency in using computer systems and software applications.
• Ability to remain calm and composed when dealing with challenging or irate customers.
• Flexibility to work evenings, weekends, and holidays as needed.
• Previous experience in enrollment or healthcare-related programs is a plus.

More about Key Benefit Administrators:

KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/

Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.

Learn more about KBA here: https://keybenefit.com/

Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.

Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm

If you are unable to complete an application for Call Center Enrollment Specialist position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Call Center Enrollment Specialist position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.