Call Center Dialer Specialist - LoanMart

ABOUT THE POSITION

We're looking for a Dialer Specialist to help make our call center run smoothly and efficiently. In this role, you'll co-manage the dialer system to ensure it's working at its best, helping us reach our performance goals while staying compliant with company policies and legal requirements.

OBJECTIVES

• Create and share performance reports, make real-time adjustments, and update campaigns to improve contact rates, file reach, and agent performance.
• Manage the predictive dialer system-set up, configure, and maintain campaigns, call lists, filters, reports, and strategies, all while monitoring campaign performance in real time.
• Work closely with other teams to understand business needs, align dialer strategies with company goals, and suggest ways to improve processes and systems.
• Take on any other tasks as needed by the Production Manager, VP of Corporate Development, or Servicing Manager.

PREFERRED SKILLS/EXPERIENCE

• Strong critical thinking skills to evaluate strengths and weaknesses in processes and strategies, and the ability to translate agreed-upon changes to campaign design.
• Solid understanding of call center compliance, including FDCPA, TCPA, and other relevant state and federal regulations.
• Experience in report development, dialer administration, or analytical roles is a strong advantage.
• Excellent verbal and written communication skills.
• High school diploma or GED required.
• Minimum of 2 years of call center experience.
• Standard office and computer equipment.
• Proficiency in MS Office Suite, MS Access, SQL, and Microsoft SQL Server Management Studio.
• Proficiency in Excel, MS Access, and SQL preferred.
• Experience with Genesys (Genesys Cloud) systems preferred.
• Previous experience with dialer operations in a financial services lending or unsecured debt environment gives applicants a strong advantage.

POSITION DESIGN

• Reports to the Dialer Supervisor
• Hybrid Position- Tuesday and Wednesday in-office at our Van Nuys, CA corporate office.
• Deployments, upgrades, or month-end efforts may require overtime or Saturday shift work.

ABOUT OUR COMPANY: LoanMart provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. Our place in the community was built over twenty years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California.

THE LOANMART DIFFERENCE:

• Contrary to current trends, we continue to support a hybrid work schedule. We recognize the value of flexibility that a hybrid schedule provides. Most staff work three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays). Offsite Saturday shifts may be required periodically.
• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well fed-employees are energized employees. Employees enjoy a complementary espresso bar, breakfast and grab-and-go snacks. Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans. Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs
• Multiple paid time off programs.

CLICK HERE TO READ MORE about the full suite of benefits and perks that LoanMart offers its employees.

Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https://loanmart.applicantpro.com/pages/CCPA_California/ - https://loanmart.applicantpro.com/pages/CCPA_California/ .