Call Center Customer Service Representative - Printique by Adorama

OUR VISION

Create No Matter What! Gear up. Educate. Inspire. We believe everyone is a creator. But what makes the idea from your mind’s eye to reality? Printed. Packed. Delivered. Done! It rarely happens alone. At Adorama, we pride ourselves on our ability to unleash the creator, providing them with the tools and expertise necessary to get the job done. It’s not enough for us to source the best products. We also keep you inspired and connected to our pros and your peers.

Adorama's large Print Lab, Printique, is seeking a full-time, highly motivated individual to join our customer service team. Ideal candidates should have experience working with clients in problem resolution and assisting in encouraging sales.

Responsibilities:

• Handle inbound and outbound calls, chats, and emails related to client requests and orders

• Assist in processing customer orders

• Receive, sort, and handle return packages

• Monitor the front desk along with the Customer Service team

• Input customer information into our database

• Willing to CREATE THE BEST CUSTOMER SERVICE EXPERIENCE ever!

Experience:

• A minimum of 1+ years customer service experience
• Ability to lift or maneuver medium to large-sized packages
• Excellent verbal and written communication skills
• Proficiency in MS Office programs
• Photography experience is a plus

Education:

• High School Diploma or GED

This role requires 5 days on-site in out Brooklyn, NY location. The hourly rate for this position ranges from $18.00 to $20.00. The rate will be determined based on overall skills and experience.