Call Center Customer Service Representative - Medicaid Member Support - Conduent

**About Conduent:** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Description:** **Call Center Customer Service Representative - Medicaid Member Support** **$13.00/Hourly** **Paid Training** **Equipment Provided** **Full-Time with Benefits** Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Remote Call Center Customer Service Representatives. This is a great opportunity to learn about Medicaid member support! Training 4 weeks ( **8:30 am-5:00 pm** ) After training the working hours will be an 8-hour shift in the hours of operation. Hours of Operation Monday- Friday **8:00 am- 6:00 pm EST** **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! ? **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $13.00 per hour pay rate (Bi-weekly pay) + Immediate eligibility to participate in a Pay-For-Performance program after new hire training. + Paid training with Equipment provided. + Full-time schedule (40 hrs. per week) + Career Growth Opportunities + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. + No Weekends **About the Role** + Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. + Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. + Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. + Follows documented policies and procedures including call handling and escalations. + Overall acts as an advocate for Medicaid members to ensure their needs are met. **Preferred Skills/Experience** + Positive and energetic attitude. + Ability to communicate clearly and confidently. + Ability to multi-task and manage time effectively. + Attention to detail, grammar, and spelling accuracy. + One year of medical insurance or medical office experience, preferred. + Call center or professional office experience, preferred. + Computer system experience with data entry and database documentation knowledge. **Requirements** + Must be at least 18 years of age with a high school diploma or GED. + Background screening required. + A minimum of 1-year call center experience in telephone customer service or related experience + Computer literacy and ability to use multiple programs. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met \#Remote44 **Closing:** Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent,_ _we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._