Call Center Customer Service Representative at The Hollister Group, Inc.

Call Center Customer Service Representative

We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition!

Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Cambridge, MA with similar specifications to those below:

Responsibilities:

• Support all product, services, and education programs to include 800# lines

• Manage switchboard and answer or direct incoming phone calls

• Provide exceptional customer service internally and externally

• Use various systems, software, and support tools

• Retrieve member profiles and subscription information

• Provide information to members via phone and email once proper identification is verified

• Assist with granting site access and updating usernames and passwords for clients

Qualifications:

• 1+ years of customer service experience required

• Experience in an office environment and/or in healthcare preferred

• Ability to maintain composure and professionalism under stressful circumstances

• Excellent verbal and written communication skills

• Keen attention to detail when verifying and handling sensitive personal information

• Ability to quickly learn new systems and software

Interested in learning more!Apply with your resume and we'll get in touch!

If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance.

Apply here or send your resume via email atapply@hollistergroup.comto connect with a recruiter and see how we can help you in your search!

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

#HGL