Call Center Customer Service Representative - TEKsystems

Our client is hiring for...

Call Center Representative (Hiring for all shifts)

Description:

• Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics
• Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact
• KPI's: 85% of calls within 30 seconds

Available Shifts:

• Overnight-Tuesday-Saturday 10pm-8am – Must be able to train 2 weeks onsite between 10am-7pm
• We have 2 second shifts open, part time 5pm-11pm or FT 2pm-11pm Tuesday-Saturday or Sunday-Thursday
• 2 first shifts – ( between 7am-6pm) FT one includes working every Saturday and one includes working every Sunday. They will have another day off during the week.
• Overnight – Tuesday-Saturday 10pm-8am-Must be able to train during the day 2 weeks ( between 9am-7pm)

Training is typically 10:30am -6:30 /7pm

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.