Call Center - Confirmation Manager - Reece Windows and Doors

Job Title: Confirmation Manager
Company: Reece Windows & Doors

About Us:
Reece Windows & Doors is a premier provider of high-quality windows and doors, committed to delivering exceptional craftsmanship and customer service. As a thriving company with a reputation for excellence, we foster a collaborative, fast-paced environment driven by innovation and attention to detail.

Position Summary:
We are seeking an organized and customer-focused Confirmation Manager to oversee and streamline our appointment confirmation processes. This role requires a professional with exceptional attention to detail, communication skills, and the ability to manage a team effectively. The Confirmation Manager ensures that all customer appointments are confirmed efficiently, optimizing schedules while maintaining excellent customer service standards.

Key Responsibilities:

• Team Leadership: Manage and support a team of confirmation specialists, providing coaching and guidance to achieve high performance.
• Appointment Confirmation: Oversee the confirmation of customer appointments, ensuring accuracy, efficiency, and timeliness.
• Scheduling Coordination: Collaborate with internal teams to maintain accurate and optimized appointment schedules.
• Customer Communication: Develop and maintain professional communication protocols to enhance the customer experience.
• Policy Adherence: Ensure compliance with company policies and procedures for appointment confirmation and customer engagement.
• Training and Development: Implement training programs to enhance team skills and maintain high service standards.
• Technology Utilization: Use CRM systems and scheduling tools to manage confirmation processes and monitor performance metrics.
• Problem-Solving: Address scheduling conflicts, cancellations, and other issues proactively and effectively.
• Reporting: Provide regular updates and insights to senior management, including performance metrics and recommendations for process improvement.

Qualifications:

• Proven experience in customer service, scheduling, or a related field, with leadership experience preferred.
• Strong organizational and communication skills with a keen attention to detail.
• Proficiency in CRM systems, scheduling software, and Microsoft Office Suite.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• High sense of urgency and problem-solving skills.
• Bilingual (English/Spanish) is a plus.

Why Join Reece Windows & Doors?

• Supportive Environment: Work with a dynamic team dedicated to achieving excellence.
• Competitive Compensation: Hourly pay plus weekly bonuses, with an expected annual income ranging from $50,000 to $65,000.
• Growth Opportunities: Be part of a growing company with opportunities for career advancement.
• Comprehensive Benefits:
  • 401(k): Available immediately with a 3% company match.
  • Healthcare: Coverage available after 90 days.
  • Dental and Vision: Coverage options available.
  • HSA Enrollment: Available immediately.

How to Apply:
Send your resume and a brief cover letter highlighting your qualifications and enthusiasm for the role to [p.hormaeche@reecewindows.com].