Call Center Client Service Rep - CSR - MMC Group
New York, NY
About the Job
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
URGENT! MMC is seeking to identify candidates that meet the following:
URGENT OPPORTUNITY! MMC is on the lookout for dynamic and bilingual candidates to join our team as Communication Services Representatives. Starting on January 6, 2025, this role is based on-site in the vibrant NY 10004 area and offers a competitive pay. We are specifically seeking individuals fluent in Spanish, Russian, Mandarin, Cantonese, Korean, Haitian Creole, and Punjabi to help us provide exceptional service to our diverse clientele. If you have a knack for communication, thrive in fast-paced environments, and are ready to make a meaningful impact, we want to hear from you! Apply now and be part of a team dedicated to excellence and community service.
High Overview:
Job Title: Communication Services Representative
Start Date: 01/06/2025
Location: Work Onsite, NY 10004 area
Rate of Pay: $18.00 (Bilingual)
Languages Needed:
- Spanish: 20 people
- Russian: 2 people
- Mandarin: 3 people
- Cantonese: 1 person
- Korean: 1 person
- Haitian Creole: 2 people
- Punjabi: 1 person
JOB DETAILS:
- Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers to callers in the event of problems or concerns.
- Educates clients on managed care.
- Assesses clients' health care needs and assists clients in choosing a health plan.
- Maintains updated knowledge of the New York Project.
- Assists clients in enrolling/disenrolling in health plans.
- Receives and sort enrollment/disenrollment forms.
- Reviews enrollment forms for accuracy and completeness.
- Processes enrollment/disenrollment forms.
- Sends necessary letters to clients.
- Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
- Performs managed care education and enrollment services when call volume warrants.
- Assists or performs mailroom functions, when assigned.
- Meets all standards established for this position as outlined in the attached performance criteria.
- Performs other duties as may be assigned by the Call Center Supervisor or management.
REQUIREMENTS:
EDUCATION/EXPERIENCE:
- College degree or equivalent experience
- Knowledge of the community to be served
- Experience making presentations to groups
- Ability to follow directions; ability to handle pressure
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently.
- Computer Literacy requires proficiency in Microsoft Office Applications such as Excel, PowerPoint, and Word.
- Preferred qualifications include two years of human services experience; or experience dealing with the public; and fluency in commonly spoken languages.