Call Center BDC Agent (Auto) Service - Tri-county Toyota

Job Description

The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service department.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

• Manages all incoming service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Confirms special order parts
• Helps follow up with phone and internet service customers
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Performs other duties as assigned

• High school diploma or GED required; some post high school education or training preferred
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Working knowledge of the industry
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organizational and time management skills
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite

Company Description

Tri County Chrysler Dodge Jeep Ram and Toyota serving Limerick, PA, and also serving near Pottstown, PA and near Norristown, PA is proud to be an automotive leader in our community. Since opening our doors, Tri County Chrysler Dodge Jeep Ram and Toyota has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase. 

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Tri County Chrysler Dodge Jeep Ram and Toyota  is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Benefits

• Free Health Care
• 401(K) with company match
• Dental
• Vision
• Direct Deposit
• Uniforms
• Sick Time
• Paid Vacation
• Six Paid Holiday's
• Family Medical Leave
• Employee Discount