Call Center Agents: Multiple Requirements at CCI

We are seeking Call Center Agents to join our financial client.

Candidates local to Columbus, OH need apply only.

Hybrid Role: 3 days onsite and 2 days Remote.

Responsibilities:

• Preference for 1 of the following criteria:
  • College Degree
  • Previous contact center experience
• Position Description
  Client Support Service Professionals handle incoming phone calls regarding various service inquiries
• Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas like Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.
• Successful applicants will be highly professional, career driven, and committed to World-Class Service.
  · Ability to contribute in a fast paced, team-oriented environment.
  · Aptitude to multi-task and adjust quickly to change in a busy financial service center