Call Center Agents - Bilingual (Hybrid) - Renew Smiles

Renew is a patient-driven healthcare provider focused on providing a technologically advanced implant supported full-mouth restoration solution for our patients suffering with missing and failing teeth. Renew is seeking full-time Bilingual Call Center Agents to join its small, but rapidly growing Call Center team. 

Call Center Agents enjoy a hybrid work schedule and are responsible for answering incoming calls from potential patients and following up on warm leads. No cold calling required. Call Center Agents must be able to self-manage and ensure all Call Center processes are being followed. The Call Center Agent role requires a compassionate conversation while explaining Renew’s treatment options, answering and asking questions, qualifying candidates, and converting them into a consultation with a soft sale approach. Advancement opportunities available for exceptional Call Center Agents.

Schedule

• Full-Time (Hybrid)
  • In-office Monday-Thursday (8:00am-5:00pm)
  • Remote Friday (8:00am-5:00pm)
• First 30 days of training in-office (Centennial, CO)
  • Monday-Friday (8:00am-5:00pm)

Primary Responsibilities

• Utilize Renew’s sales process to qualify leads with a consultative conversation through a series of questions, overcoming objections with the end goal of scheduling a free consultation and x-ray
• Ensure questions are answered in a professional, informative, caring, and correct manner  
• Document all call information correctly and efficiently into CRM tracking software
• Maintain confidentiality when dealing with private health information
• Maintain a full understanding of Renew treatment options, scripting, and process entry  
• Perform consult scheduling duties (e.g., managing confirmations, reschedules, cancellations, etc.)
• Meet and track daily, weekly, and monthly key performance indicators (KPIs)
• Other duties as assigned

Qualifications and Skills

• Warm, friendly, and compassionate personality with a pleasant phone demeanor
• Strong background in sales/customer service preferred
• Excellent time management and organizational skills with the ability to work in a fast paced environment
• Experience with Microsoft Suite
• Experience with Salesforce preferred (but not required)
• Bilingual in English/Spanish required

Compensation

• $21/hour

Benefits

• Paid time off - 2 weeks (increases with additional years of employment)
• Insurance (eligible 1^st of the month following date of hire)
  • 100% employer paid for employee (on most plans)
  • Health, dental, vision, life, and disability
• Health and flexible spending accounts, 401(K), and employee assistance program
• Fully paid training program
• Hybrid work schedule
• Collaborative, cross-functional, team-oriented environment
• Opportunities for advancement

Other

• Located in Centennial, CO
• COVID-19 vaccination preferred
• Authorization to work in the U.S.
• No relocation assistance

Renew is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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