Call Center Agent - Icon V

Job Title: Call Center Agent

Company: Icon V

Location: Miami, FL

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients. 

Icon V is currently seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for delivering exceptional customer service and providing support to our valued customers. This role requires excellent communication skills, problem-solving abilities, and a desire to go above and beyond to exceed customer expectations.

Responsibilities

• Handle a high volume of inbound and outbound calls in a timely and professional manner
• Identify customer needs, provide accurate information, and assist with resolving inquiries or issues
• Utilize CRM systems to accurately document customer interactions and update customer profiles
• Collaborate with team members and internal departments to ensure seamless customer experiences
• Meet or exceed established performance metrics, including average handle time, call quality, and customer satisfaction ratings
• Demonstrate empathy and understanding towards customers, while maintaining a calm and positive demeanor

Requirements

• High school diploma or equivalent; college degree preferred
• Previous experience in a call center or customer service environment is highly desirable
• Excellent verbal and written communication skills in [language]
• Proficient in using CRM software and Microsoft Office Suite
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced, high-pressure environment

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities