Call Center Agent (Mandarin speaker) - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Call Center Agent (Mandarin speaker)

We are expanding and looking for a Customer Service Officer to complement the team. You are required to handle inbound and outbound calls, listen to customer concerns, answer customer questions professionally and provide information about the company's products and services. Together, we will work together to ensure that our customers have a fantastic experience with us!

Main duties are:

• Handle full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance to support Malaysia nationwide.
• Handle inbound calls for Travel Claims enquiries.
• Handle inbound calls from Singapore & Hong Kong for Mobile Claims
• Manage customers inquiries and feedbacks regarding the provided services.
• Assist and provide motor insurance claim enquiry in accordance with the given guidelines.
• Completing all call logs and updating in the operating system.
• Able to commit to rotational shift schedule (12 hours per shift).
• Other duties as assigned by the Manager from time to time.

Education/Qualifications:

• Minimum SPM.
• Fresh graduates are welcome to apply.

Skills/Knowledge:

• Good proficiency of computer skills such as Microsoft Office etc.
• Time Management
• Able to communicate in English, Bahasa Melayu, Tamil and Mandarin. Other speaking dialects will be an added advantage.
• Excellent communication skills, both oral and written

Aptitudes/Attributes:

• Team Player
• Accurate and consistent policy interpretation

Operation hours:

• Monday to Sunday, including Public Holidays
• Day Shift (from 8:00 a.m to 8:00 p.m)
• Night Shift (from 8:00 p.m to 8:00 a.m) 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.