Call Center Agent - Lewisville - CornerStone Staffing

CornerStone Staffing is partnered with a Top Rated Auto Repair company and we have immediate openings for Dynamic, Results Driven Customer Service Representatives in Lewisville, TX. If you truly enjoy helping people and working in a fun environment, this is the opportunity for you! Apply today!

Bonus potential, free lunch on Thursdays, free breakfast on Monday, on-site cafe, free gym, and stand up desks are just some of the perks!

Job Title: Customer Service Representative - Auto Repair Company

Start Date: Monday, May 20th

Location: Lewisville, TX

Pay: $17/hr.

Schedule: Monday - Friday 11:00am - 8:00pm (8 hour shift), plus one Saturday a month (First 3 weeks of training are Monday - Friday 9:00 am - 6:00 pm)

Job Description:

Customer Service Representatives will handle inbound/outgoing calls to customers needing immediate assistance scheduling appointments for vehicle repair & towing, following up on insurance claims reported by the partnered insurance companies, handling inbound calls, etc. We are seeking candidates with excellent customer service skills that really want to help our valued customers. Ideal candidates will enjoy handling inbound/outbound calls (80-120 calls per day), handling inbound inquiry calls, and comfortable with productivity requirements.

Requirements:

• Must have call center experience!

• Spanish bilingual is a plus

• Comfortable handling 80-120 inbound/outbound calls per day

• Comfortable with inbound inquiry calls

• Must have at least 2 years of strong customer service experience

• Excellent communication skills, verbal & written

• 3 or less jobs in 5 years - Job hoppers will NOT be considered

• Great clerical skills, as well as the ability to type 35 words per minute or more

Perks:

Amazing bonus potential that starts accumulating on Day 1 and is paid out once taking permanently (scored on both great performance and attendance)

Metrics:

- 94%+ Attendance Record

- Must be current active teammate

- Must be employed during bonus month

- Must have 0 customer or corporate complaints

- ACD (Automatic call distribution) talk time of 4 hours or more

- Meet or exceed quality management phone call scores

Monthly Tiers:

- Tier 1- 850 assignments touched, 400 appointments scheduled. 375 orders repaired= $200 paid monthly

- Tier 2- 950 assignments touched, 500 appointments scheduled, 400 orders repaired, 4 hours of acd= $400 paid monthly

- Tier 3- 1050 assignments touched, 600 appointments scheduled, 450 orders repaired, 5 talk times acd= $600 paid monthly

• PTO/Benefits once hired on permanently

• Only 1 Saturday per month and no Sundays

• Great hours

• Catered food twice per week

• Stand up desks and beautiful building

Screening Process Includes:

• Clerical Assessments

• Interview Process

• Background Check

• Drug Screen

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.

After completing the online application, for immediate consideration, you will need to emailfrisco.resume@cornerstonestaffing.comand write "Auto CSR" to schedule a phone interview with a recruiter.

#ZIP

#CB