Call Center Agent - Omni Clear Communications
Charlotte, NC
About the Job
Job Title: Call Center Agent
Job Summary:
We are seeking a motivated and customer-oriented individual to join our team as a Call Center Agent. The primary responsibility of this role is to provide exceptional customer service and support through inbound and outbound calls. As a Call Center Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products or services.
Key Responsibilities:
- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
- Assist customers with placing orders, processing returns, and tracking shipments.
- Troubleshoot technical issues and provide basic technical support to customers over the phone.
- Document all customer interactions accurately in the CRM system.
- Meet or exceed individual and team performance goals, including call quality, customer satisfaction, and productivity metrics.
- Collaborate with team members and other departments to resolve complex customer issues.
- Stay up-to-date on product knowledge, company policies, and industry trends.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and CRM software.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Ability to empathize with customers and provide personalized solutions.
Source : Omni Clear Communications