Cafe Manager- Ashburn - Tropical Smoothie Cafe
Ashburn, VA 20147
About the Job
This management role is a great opportunity for a person who has worked as a senior shift lead or assistant manager and looking to take on a full manager role. We're seeking someone with positive energy and able to add and guide a diverse team in a high performing cafe.
At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our employees are the most important ingredient in Tropical Smoothie Cafe's success and are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.
As a member of our leadership team, it will be expected that you are able to:
- Provide support for the General Manager and Franchise Owners.
- Work to exceed customer expectations
- Foster a culture of teamwork
- Develop staff member’s abilities and competencies
- Meet and exceed the financial objectives established for their assigned location
BENEFITS:
Performance bonus
Paid vacation
Discounted meal plan
DUTIES & RESPONSIBILITIES:
- Learn and apply all franchise policies and ensure the store is following the policies
- Learn and apply all franchise procedures for making smoothies and food, and work on the line when necessary
- Serve as a role model for customer-first behaviors according to company standards
- Build a team of customer-focused employees through coaching
- Handle difficult customer situations professionally
- Handle any customer complaints/concerns
- Respond to customer inquiries on a timely basis occasionally
- Ensure all products meet Tropical Smoothie quality standards
- Schedule and Supervise all employees
- Daily financial reporting to Tropical Smoothie franchise owners
- Daily bank deposits, as needed
- Order food and supplies, as needed
- Schedule equipment maintenance, as needed
- Oversee all catering orders, as needed
- Assist in communicating to cafe employees and enforcing all store policies, standards, and practices
- Work with the Franchise Owner to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
- Demonstrate safety consciousness and promote store safety.
- Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
JOB SCHEDULE:
MONDAYS-FRIDAYS: 9AM-5PM
**WEEKENDS, IF REQUIRED
REQUIREMENTS:
- Minimum of 2 years of managerial experience in the restaurant or fast-casual field (desired)
- Experience recruiting, hiring, training & developing employees (desired)
- Experience in growing sales & providing excellent customer service
- Demonstrated ability to drive operational excellence in both front of the house & back of the house
- Experience managing cost of goods & labor (desired)
- Strong skills in understanding P&L reports & budgets (desired)
- Basic computer skills, including Microsoft Word, Excel and Powerpoint
- Effective verbal & written communication skills
- ServSafe Certification (desired)
Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.