Cafe Assistant Manager (Campus Cafe) - Verve Coffee Roasters

Verve makes days! From Farmlevel to Streetlevel, our passionate and dedicated employees constantly strive to provide an authentic, superior coffee experience. We seek an enthusiastic coffee professional to join us as the cafe manager at our location on the Facebook campus.

This stunning cafe, designed by Frank Gehry architects and in the heart of innovation, provides a perfect setting to showcase our crew's remarkable enthusiasm and unparalleled talent in delivering excellence.

Join us and Live with Verve!

KEY RESPONSIBILITIES

• Lead retail staff and café operations
• Possess in-depth knowledge of Verve products, principles, and policies
• Ensure outstanding customer experience and superior product quality
• Strive to exceed café’s financial goals

SPECIFIC DUTIES

• Develop a motivated team committed to delivering premium products and excellent experiences
• Promote teamwork and robust, positive communication among staff
• Build deep and rich community relationships in the cafe's neighborhood
• Liaise between the kitchen staff and cafe environment for consistent high-quality customer service. Report customer feedback to kitchen team.
• Lead a customer-focused cafe experience by modeling and coaching outstanding hospitality at every opportunity
• Actively monitor drink quality and help ensure drink standards are being met
• Manager multiple revenue drivers within a single space
• Facilitate and participate in interdepartmental and public events
• Create weekly café schedule
• Enthusiastically drive top line and support key marketing initiatives
• Proactively manage bottom line and continuously develop and implement cafe and company efficiencies
• Facilitate and execute employee review process
• Ensure that all employees are trained and performing to VCR standards
• Follow disciplinary protocol outlined in the VCR Employee Handbook
• Maintain café equipment and schedule regular maintenance
• Keep front and back of house immaculately organized and clean at all times
• Recruit and interview candidates as needed to maintain stellar staff
• Control costs without compromising standards and customer service
• Develop and implement strategy to exceed café top and bottom line financial goals

Requirements

• Must love coffee
• Previous P&L and management experience required
• Excellent verbal and written communication skills
• Outstanding organizational, planning, and time management skills
• Must have customer-focused attitude
• Ability to model teamwork and lead a team
• Must be approachable, mindful, and positive
• Solid management and problem solving skills
• Ability to give and receive constructive feedback in any given situation

Benefits

• Free bag of coffee with every paycheck
• Free coffee at work
• We take care of you! Full-timers are eligible for Paid Time Off and insurance coverage per plan terms; all employees qualify for paid sick days
• Fantastic coworkers and positive work environment