Busser - Haidilao Hot Pot

Benefits:

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally 
• Provides on-site staff meal 
• Provides medical insurance to qualified full-time employees 
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

A Busser helps play an important part in providing Guests with an excellent meal and service experience. The Busser is responsible for efficiently clearing, cleaning and resetting tables, while assisting food servers in all aspects of guest table service, maximizing table turns and maintaining restaurant flow.

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift
• Ability to balance serving tray when transferring for food order
• Ability to stand and walk continually throughout an 6-8 hour shift
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area  
• Ability to clean and maintain station in practicing good safety and sanitation
• Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education & Qualifications:

• High school diploma, or equivalent work experience.
• California Food Handler Certificate 
• Previous Busser experience is preferred  
• Fluent in English / Preferred languages: Mandarin and Spanish

Responsibilities:

• Ensure Guests' food and drink is deliveres to the correct table.
• Checked finished product for plate presentation before bring out from kitchen.
• Coordinate with kitchen staff to deliver food in a prompt manner
• Assists the server as necessary to ensure that the guest is served immediately.
• Clean and reset tables efficiently before, during and after service periods to turn tables
• Removing trash as needed
• Work as a team, assisting all guests’ and team members’ needs and inquiries.
• Performs other related duties as assigned.

Requirements:

• Thrive in a fast-paced environment with a focus on teamwork!
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
• Obtain the California Food Handler Certificate

Super Hi International is a restaurant brand primarily serving Haidilao Hot Pot worldwide. We strive to deliver a signature dining experience with a focus on service, food and dining atmosphere. Since opening our first restaurant in Singapore in 2012, we currently operate 108 restaurants in 11 countries across four continents as of 2022 - namely Singapore, Malaysia, Vietnam, Thailand, Indonesia, Japan, South Korea, United States, Canada, United Kingdom, and Australia. We are the third-largest Chinese cuisine restaurant brand and the largest hot pot restaurant brand in the international market*.
In over a decade of development, we have upheld Haidilao’s core value of “changing your future with your own hands”, to satisfy two critical groups—our employees and guests. Under our proven management philosophy of “aligned interests and disciplined management”, the interests of our employees are highly aligned with our organization, motivating them to drive our dynamic bottom-up growth. To provide our guests the signature Haidilao dining experience with our focus on service, food and atmosphere, we offer signature menu items, such as our spicy Sichuan-style soup base and hand-pulled noodles along with iconic services like birthday celebrations, manicures, face-changing and noodle dancing performances. We also make adjustments to our services and menu items based on local culture, tastes and preferences.
Capitalizing on our decade-long international experience and our broad and loyal guest base, we believe we are well-positioned to build the leading international Chinese restaurant brand and to spread Chinese cuisine culture across the globe.
*International market indicates global markets exclude Mainland China, Hong Kong, Macau, and Taiwan markets.

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