Busser - El Encanto Restaurants
Cave Creek, AZ
About the Job
JOB DESCRIPTION SUMMARY
Serve guests, chips, salsa, and water upon their arrival, and provide refills as needed. Remove used tableware between courses; clear, clean, sweep and reset tables after guests leave. Lunch and Dinner shifts available.
PRIMARY RESPONSIBILITIES AND DUTIES
Primary
- Promote, work, and act in a manner consistent with the mission of El Encanto Restaurants and Core Values.
- Set tables with clean linens, condiments, or other supplies.
- Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths.
- Promptly clean tabletops, chairs, booths, and the floor under and around tables between guests.
- Remove used tableware between courses and provide tableware for next course.
- Locate items requested by guests.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
- Perform serving, cleaning, or stocking duties to facilitate customer service.
- Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
- Clean up spilled food or drink or broken dishes and remove trash.
- Serve food to guests when servers need assistance.
- Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests.
- Thank guests as they leave.
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
- Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
- Fill beverage or ice dispensers.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
- Respond appropriately to guest requests and communicate guest requests to server as needed.
- Obtain service area assignment at the beginning of each shift.
- Inspect assigned restroom every 30 minutes, and clean as needed.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Provide guests with information about local areas, including giving directions.
- Assist bus and expediter when necessary.
- Take and prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
TOOLS AND TECHNOLOGIES
- Carbonated beverage dispenser
- Cash registers
- Commercial use:
- blenders
- coffee or iced tea makers
- cutlery
- dishwashers
- Food Processors
- Food Warmers
- microwave ovens
- Garbage Disposals
- Garnishing Tools
- Ice dispensers
- Non-carbonated beverage dispenser
- Point-of-sale receipt printers
- Point-of-sale terminals and workstations
- Point-of-sale software Hospitality Control Solutions Aloha Point-of-Sale;
- Touch screen monitors
QUALIFICATIONS FOR THE JOB
Must be able to reach, bend, and lift up to 40 pounds on a regular basis.
REQUIRED/NECESSARY SKILLS
Basic Computer Skills/knowledge of Aloha and/or similar POS systems and ability to learn and master systems utilized by organization.
Decision making
Speaking and Writing
Time management skills
Source : El Encanto Restaurants