Busser/Bar-Back - Houston Marriott Westchase

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

                  The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! 

Marriott Westchase Hotel is looking for a Full-Time PM Restaurant Bar-Back/Busser (This is a dual-role position).

About Us: About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of each individual. By fostering a culture of growth and belonging, we are committed to our team members to excel. 

Position Summary: As the PM Restaurant Bar-back and Busser, you will support the lobby bar and dining staff by maintaining cleanliness and organization in the lobby bar and dining areas, ensuring smooth and efficient dining experience for guests, while also providing vital support to the bartenders with glassware, ice refills, and bar setup.

Scheduling: This is a Full-Time position that will include various days of the week, including weekdays, weekends and holidays, working from 4:00 PM – 12:00 AM. Schedules change weekly based on business demands.

Specifically, in your role as the PM Restaurant Bar-Back and Busser your primary responsibilities are the following:

• Promptly clear and clean tables after guests have finished dining and prepare table for next guest, ensuring a clean and inviting environment for incoming guests.
• Set tables following established standards for table set-up, including inspecting dishes, utensils, and glassware for cleanliness and in proper condition.
• Provide excellent guest service by being proactive, looking for opportunities to assist guests with their needs or inquiries, ensuring a pleasant dining experience.
• Assist servers with delivering food and beverages to tables as needed in a timely manner.
• Assist with the set-up, maintaining and clean–up of the lobby bar.
• Maintain cleanliness in dining and bar service areas, including sweeping and mopping floors as required.
• Maintain stock and cleanliness of all stations, both dining and bar, with necessary equipment, including silverware, linen, beverages and condiments.
• Perform opening and closing duties and required side-work for role.
• Memorize table numbers and seat numbers of the dining room and bar.
• Maintain expected high standards for uniform and personal appearance.
• Participate in daily routine, detailed restaurant and kitchen clean-up and maintenance tasks.

This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Opportunity for Growth: This position offers exciting opportunities for career growth for those looking for a path to hospitality management within our organization!

Our Culture: Empowered to Make a Difference! At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

• Ability to effectively understand and communicate in the English language with guest and restaurant staff.
• Ability to work well in a team and handle a fast-paced environment with professionalism.
• Able to easily adapt to unexpected changes and prioritize tasks effectively during busy periods.
• Moves food, equipment, carts, and tubs weighing up to 25 lbs. regularly.
• Moves through-out lobby bar, restaurant and kitchen areas, including frequent and repeated climbing up and down stairs, for duration of shift.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Capable of frequent and repeated lifting, carrying, bending, stooping, and extending arms fully.
• Attention to detail in maintaining cleanliness and organization.
• Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation.
• Able to work in a busy restaurant environment, including exposure to various noise levels and large crowds.

Professional Licenses/Certifications:

• Food Handler Certification and TABC Certification are required.

Experience

• Previous experience in a food service environment is preferred but not required.

Grooming/Uniforms:

• All employees must maintain a neat, clean and well-groomed appearance.
• Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Excellent Benefits! 

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

• Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
• Mental wellbeing support for you and your loved ones
• 401k after 90 days, with a company match to 6%
• Performance-based incentives and bonuses
• Generous paid time off
• Professional guidance and support
• Competitive health, dental, and vision insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Company-paid and Optional Life and Accidental Insurance
• Supplemental Accident, Critical Illness and Hospitalization Plans
• Employee Assistance Program (EAP)
• Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the PM Bar-Back/Busser position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.